POSITION DESCRIPTION
The Officer, Retail Merchant is responsible for driving the acquisition, expansion, and active management of retail merchant accounts. This role focuses heavily on deploying and activating digital payment acceptance solutions-including POS terminals and KHQR payment solutions-across small-to-medium retail businesses, supermarkets, F&B outlets, and lifestyle venues.
DUTY & RESPONSIBILITY
- Merchants acquisition and sales growth.
- Execute daily sales plans and field visits to onboard new merchants (retailers, restaurants, supermarkets, and service providers,) for POS terminals and KHQR solutions.
- Identify new market segments, business hubs, and commercial opportunities (e.g., shopping malls, night markets, business districts, and institutional partners) to expand merchant coverage.
- Build and maintain strong, long-term working relationships with key merchant owners, store managers, and cashiers.
- Ensure high activation and transaction volume rates by following up with newly on-boarded merchants, ensuring they actively use their POS and KHQR stands.
- Conduct regular on-site merchant visits to resolve operational issues, check device functionality, and supply marketing/branding materials.
- Cross-sell complementary banking products and services to merchants, including Business Current Accounts (CASA), payroll services, mobile banking apps, and business loans.
- Maintain accurate sales pipelines, daily visit logs, and weekly/monthly performance reports using internal tracking tools or Excel.
QUALIFICATION
- Bachelor’s degree in Business Administration, Finance and Banking, Marketing, or a related field.
- At least 1-2 years in retail, field sales, or technical support. (Fresh graduates with a strong tech interest are often considered).
- Excellent interpersonal, persuasion, and negotiation skills.
- Highly driven, self-motivated, and comfortable working in a field-based, target-driven environment.
- Good understanding of digital payment trends, mobile banking apps, and merchant acquiring infrastructure (QR/POS).
- Proficiency in English and Khmer; additional languages (such as Chinese) are an advantage.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
