POSITION DESCRIPTION
The Senior Card Operations and Project Governance Officer operates within the Card Services Division, reporting directly to Manager, Card Project Governance. This senior-level individual contributor role is responsible for driving end-to-end project governance, executing complex project management functions, and ensuring that all card-related initiatives align with strategic goals, regulatory mandates, and operational excellence.
DUTY & RESPONSIBILITY
- Partner with the line Manager to design, implement, and continuously refine the project framework, methodologies, governance tools, and templates for the Card Services Division.
- Take ownership of end-to-end card project portfolios, proactively tracking delivery milestones and cross-project dependencies.
- Drive robust risk and issue management processes, identifying potential roadblocks early and escalating critical items to the Manager with mitigation options.
- Prepare comprehensive executive reporting, dashboards, and data-driven insights to facilitate decision-making for Project Steering Committee.
- Monitor and analyze project KPls, resource capacity, and utilization metrics across the division to optimize delivery efficiency.
- Ensure strict adherence to internal compliance standards, regulatory requirements, and card scheme mandates (e.g., Visa, Mastercard, UPI), Central Bank guidelines throughout the project lifecycle.
- Act as a primary liaison between Business Units, IT development teams, and external vendors/stakeholders to streamline communication and resolve alignment issues.
- Perform other ad-hoc projects and tasks assigned by the line manager.
QUALIFICATION
- Bachelor's degree in business administration, Finance, Computer Science, or related field.
- Minimum of 1-3 years of experience in project management, PMO governance, or portfolio management, preferably within the Banking or Payments industry.
- Demonstrated track record of independently managing complex, cross-functional projects within highly regulated financial environments.
- Exceptional stakeholder management and negotiation skills, with the ability to influence cross-functional teams and senior leadership.
- Preferred: Familiarity with project management frameworks and methodologies (e.g., Agile/Scrum).
- Good in English and Khmer for both speaking and writing.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
