POSITION DESCRIPTION
The senior in charge of product delivery and support will be in charge of ensuring that our digital product is delivered on time by collaborating with multidisciplinary teams made up of product owners, developers, testers, designers, user experience analysts, and business subject matter experts. He or she will also collaborate with best practices and set up standard working and reporting procedures.
DUTY & RESPONSIBILITY
- Ensure the requirements are captured, maintained, managed, and tracked and validate the requirements are understood and estimated.
- Work closely with the marketing team to prepare all marketing materials for support product deployment.
- Generate a report of all feedback and issues happening after product deployment and report to the head department.
- Work closely with the marketing team to prepare all marketing materials/announcements for support product enchantment.
- Oversee end-to-end product issue management and operational support across digital platforms.
- Act as the primary operations owner for digital product issues across frontend & backend systems, and coordinate with diverse IT teams, CTG, and operations teams.
- Investigate incidents and root causes.
- Track resolution timelines.
- Prevent recurring system issues.
- Continuous Improvement & Operational Readiness.
- Monitor and identify gaps in processes, systems, and training.
- Able to have a new initiative to propose for next implementation improvements to enhance platform stability, operational efficiency, and user satisfaction.
- Cross-Functional / Stakeholder Coordination.
- Support ongoing digital transformation initiatives across the Bank.
- Oversee end-to-end resolution of merchant product issues, ensuring timely escalation and root cause check, and keep updating status till close.
- Support to communicate for merchant platform updates (internal related staffs only), including new features, issue announcements, and resolutions
QUALIFICATION
- Bachelor's degree in business, project management, or a related field.
- Proven experience in project management, preferably in a digital environment.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in project management software and digital tools.
- Knowledge of Agile methodologies.
- Ability to work in a fast-paced, dynamic environment.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
