POSITION DESCRIPTION
This role is responsible for automating and improving manual bank processes across the institution, with a focus on process streamlines/simplifications and operations revamping.
DUTY & RESPONSIBILITY
- Review bank processes across the institution and identify key process for improvement.
- Perform detail process review and draw the "As-is" process and do measurement on the processing time, resources, touchpoint, and others.
- Perform analysis on the as-is process, then identify the improvement opportunity by leveraging on LEAN Six Sigma or automation tool such as RPA, workflow system, in-house development.
- Define or propose "To-be" process for improvement, and provide the benefit for revamp the process such as TAT saved, FTE saved, touchpoint saved, etc.
- Work with business stakeholders included risk management to identify the risk for "To-be" process and the mitigation control and prepare proposal for implementation the "To-be" process.
- Work with technical stakeholders to implement the change until it rolled out.
- Monitoring and evaluate the process after revamp and continuous improvement with on-going support.
- Training, mentoring, and guiding related stakeholders in new processes.
- Champion process improvement methodologies and work closely with policy and operational control and relevant stakeholders to influence the integration of new and existing business frameworks.
- Interact with all relevant stakeholders and be able to document existing processes, simplify systems, design UX/UI and process flows, adapting them to the new concept of automation.
- Any adhoc assignment by Line Manager.
QUALIFICATION
- Bachelor's Degree in Management Information System, Computer Science, Business Management, Banking Process, Information Systems, or related field.
- 1-3 year of experience in Business and Banking Process, Business Analysis, Full stack developer or related fields.
- Lean or Six Sigma experience is a plus.
- Good understanding of business process streamlining methodologies.
- Good communication skills including English and Chinese proficiency.
- Computer literacy i.e. Khmer and English Typing, Vjsio, XD, Figma, Excel, etc.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
