POSITION DESCRIPTION
To support, maintain, and monitor in-house applications, provide timely assistance to users across the bank, troubleshoot and resolve system-related issues, manage user access, and ensure the stability, availability, and smooth operation of systems supporting daily business activities.
DUTY & RESPONSIBILITY
- Provide ongoing support to users across the bank, including troubleshooting system issues and responding to user inquiries.
- Maintain and support in-house applications to ensure smooth daily operations.
- Monitor system issues, investigate root causes, and coordinate with relevant teams to resolve incidents in a timely manner.
- Manage user access, including account creation, access modification, access removal, and role/permission assignment based on approved requests.
- Conduct periodic user access reviews and support access audits to ensure appropriate access rights, compliance with internal policies, and proper authorization.
- Perform application maintenance, bug fixing, and system configuration based on identified issues and support requests.
- Conduct system testing and support deployment, release, and post-production activities.
- Monitor system performance and follow up on recurring issues to ensure system stability, availability, and reliability Maintain system documentation, including user guides, system procedures, access matrices, and troubleshooting guides.
QUALIFICATION
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field Minimum 1 year of experience in application development, application support, system support, or a similar role.
- Experience in troubleshooting system and application issues and providing technical support to users.
- Good knowledge of JavaScript, Next.js, React.js, Node.js, or other related web technologies Experience in user access management, including user account creation, access modification, role assignment, and access review.
- Basic understanding of system security, user access control Experience in banking or financial services is an advantage Strong problem-solving, analytical, troubleshooting, and research skills.
- Good communication skills and ability to communicate effectively in English.
- Responsible, committed, detail-oriented, and able to work independently and collaboratively with different teams.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
