POSITION DESCRIPTION
This role is responsible for leading a teller team to deliver superior service by providing customers with an easy and friendly banking experience through identifying and meeting their transactional needs.
DUTY & RESPONSIBILITY
- Provides superior and consistent advice and service to customers either by telephone or face-to-face with the following protocol at all times.
- Acts as a team leader to effectively supervise the daily operations of his/her subordinates.
- Authorizes transactions according to the bank operation manual.
- Amend all types of A/C.
- Opens and closes Savings and Current A/C.
- Authorizes and checks all types of A/C openings.
- Checks and verifies all customer documents for A/C opening and A/C closing to ensure compliance with bank policy.
- Responsible for holding security keys (strong room and vault).
- Enhances customer experience: takes the time to get to intimately understand customers and their personal financial circumstances—particularly when they are new to the bank.
- Ensures the necessary resources and tools are available for quality customer experience delivery.
- Implementing service action plans to contribute to sustainable and profitable growth targets for the branch.
- Keeping self and team up-to-date with the bank product ranges to maintain superior product knowledge.
- Proactively determine customers' needs to actively sell the bank's full range of products and services to increase product holdings of customers.
- Proactively identify and address areas of customer dissatisfaction, following up and resolving any customer complaints within his authority or referring appropriately. Welcome customers' complaints as an opportunity to learn and take responsibility for their resolution.
- Take ownership of his team's performance and development and ensure that their behavior reflects the values and policies of the bank.
- Identify and address staff training and coaching needs.
- Create and maintain an environment that promotes an easy and friendly experience for customers through a highly professional service level.
- Contribute to the achievement of the bank's objectives and goals.
- Ensure strict adherence to the bank's rules, regulations, policies, procedures, manual, working guidelines, and instructions.
- Support sales initiatives of the BM and DBM.
- Any other tasks as assigned by the BM/DBM or senior management.
- Code of Conduct: Must strictly adhere to the Bank's Code of Conduct, Guidelines, and Human Resources Policies and Procedures to ensure the professionalism of the Bank and take immediate action to stop and report to the superior, senior management, and internal control of any violations or misconduct.
QUALIFICATION
- Bachelor's degree in banking & finance, accounting, or equivalent.
- Must have good command of both spoken and written Khmer, English, and Chinese.
- Pleasant and friendly personality.
- Past relevant working experience will be an advantage.
- Willing to work under pressure and overtime.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
