Experience The New Canadia​ Bank App

Welcome to a smarter, faster, and more rewarding way to bank. The all-new Canadia Bank App is here — redesigned with you in mind. Seamlessly pay bills, transfer money, and manage your finances anytime, anywhere. Plus, with our exclusive CanaPoints feature, you will earn points with every transaction and enjoy exciting rewards in return. Download the app today on iOS, Android, or AppGallery and enjoy the future of banking.

Getting Started:
1. Download the new Canadia Bank App.
2. Sign in with your Customer ID/Account and Phone Number.
3. Follow the instructions to complete setup.

Scan QR to download app
Or click to download

Main Features

Quick Scan to Pay

Experience quicker payments right from the login screen. Set a payment limit and take advantage of this new feature today!

QR Payment

The Canadia Bank App enables seamless QR payments both locally and internationally (Thailand and Vietnam, Thailand at only 0.5% per transaction), while My KHQR allows you to receive money from any local banks with no fee charge.

Bill Payments

Pay your electricity bill, water bill, and many other public services anytime, anywhere.

Transfer & Pay

Transfer funds quickly, anytime, anywhere. With this feature, you can conveniently send money to local banks using account numbers, via Bakong, or via phone numbers.

CanaPoints

Spend More, Earn More. Earn CanaPoints every transaction you make via Canadia Bank App and redeem points when you scan to pay or top up mobile phone.

Online Fixed Deposit

Maximize return on your savings by opening a fixed deposit account with just a few clicks.

How to Link Canadia Account with Bakong Account in Bakong App

Download PDF

With the latest version of the Bakong App, you can now link your Canadia Bank CASA accounts (current account/savings account) into Bakong App, transfer funds from your CASA accounts to your personal Bakong wallet, check your CASA accounts balance, view past transactions between your CASA accounts and Bakong wallet, and unlink your CASA accounts from Bakong App.

1.Activate Account
2.Link account in Bakong App
1
Open Canadia Bank App and click activate by Account or CID Number
2
Enter your CID number and Phone Number, then click “Next”
3
Enter the Pin Code
4
Enter the SMS OTP sent to your mobile
5
Click Use Face ID or Use without Face ID
6
Your account is successfully activated
1
Open Bakong App and log in into your Bakong Account
2
On homepage, click on “Add account”
3
In search box, type and select “Canadia Bank”
4
On bank account verification page, enter the following:
  • Username: Canadia Customer ID (CID)
  • Password: Existing PIN Code (6 Digits) on Canadia Bank App
5
Enter your SMS OTP sent to your mobile
6
Enter your Canadia Bank account number, click “Confirm”
7
After successfully linking your Canadia Bank account with BakongApp.
you can click on your Canadia Bank Account to check yourbalance and make deposits to your Bakong account
8
Balance and make deposits to your Bakong account.

Cross-Border Payments via Canadia Bank App

Enjoy a seamless payment process when traveling abroad via Bakong with Canadia Bank App. Say goodbye to the hassle of exchanging cash and the uncertainty of exchange rates. By just scanning a Merchant QR Code, you can pay easily and securely from your KHR account when traveling to Thailand and Vietnam.

Thailand

Make payments easily by scanning Thai PromptPay.

Vietnam

Make payments easily by scanning VietQR.

Product Features
Eligible Banks
How to Make Payment
  • Number of transactions per day: Unlimited.
  • Daily transaction limit: Up to KHR 10,000,000 can be debited from your Canadia Bank account per day.
  • The service fee is only 0.5% per transaction.
  • Available on merchants with Thai PromptPay or VietQR.

Thailand (Thai PromptPay)

  • Bangkok Bank
  • Bank of Ayudhya
  • Kasikornbank (KBank)
  • Krungthai Bank
  • Siam Commercial Bank (SCB)

Vietnam (VietQR)

  • Bank of Investment and Development of Vietnam (BIDV)
  • Sacombank
  • Tien Phong Bank (TPBank)
  • Step One: Open Canadia Bank App.
  • Step Two: Click the SCAN icon and scan the Merchant QR Code.
  • Step Three: Enter the amount and click pay.
  • Step Four: Review the information and click confirm.
  • Step Five: Enter your password and the payment is complete.

Frequently Asked Questions

1. Can I activate the new Canadia Bank App on multiple devices?
Activation is limited to one primary device for security purposes. To switch devices, please re-register with your credentials.
2. On which devices can the new Canadia Bank App be used?
Customers can use the Canadia Bank App on devices with iOS 15.0 or later and Android 8.0 or later. The app is not supported on devices that have been modified at the operating system level (e.g., jailbroken, unlocked, or rooted) to ensure the safety of customers' accounts and transactions.
3. I cannot download or activate the new app. What should I do?
If you encounter issues, please check:
  • Device Compatibility: The app supports Android 8.0+ and iOS 15.0+ (non-jailbroken).
  • Internet Connection: Ensure you have a stable connection.
  • Registered Phone Number: Confirm your phone number is correct and linked to your account.
  • Restart Your Device: A restart may resolve the issue.
4. Why am I not receiving the OTP?
  • Ensure your phone number is registered with the bank.
  • Check your network connection and SMS Inbox.
  • Ensure your device is allowed to auto-fill.
  • If the issue persists, report to us on Telegram at @CanadiabankCSC.
5. Will I still have access to the old app?
Yes, you may continue using the old Canadia Bank App until further notice.
6. What should I do if I encounter issues while using the new app?
If you experience any issues, please contact our Customer Service Center for assistance or visit your nearest branch. You can also reach us on Telegram at @CanadiabankCSC.
7. Can I access my account information as before?
Yes! All your account information are accessible through our new app, along with additional features that improve your banking experience.
8. What should I do if I forgot my PIN or password?
  • Click on “Forgot?” on the login screen.
  • Follow the reset instructions using OTP verification.
  • Set a new password and log in again.
9. What should I do if I forgot my Secret Word?
  • Open the banking app and go to the login page.
  • Select “Forgot Secret Word”.
  • Follow the reset instructions (Step 1: Scan National ID, Step 2: Scan Your Face, Step 3: Complete) then Submit Request. Then your request will be reviewed by the Contact Service Center team.
10. How can I enable biometric login (Face ID / Fingerprint)?
  • After activation, scroll down to “Home Page” in the app.
  • Click “Discover Features”.
  • Select “Login with Bio” and follow the setup instructions.
  • Ensure your device supports biometric authentication.
11. What should I do if I lose my phone with the old Canadia Bank App installed?
If you lose your phone, please contact our Customer Service Center immediately to secure your account and prevent unauthorized access.
12. If I delete the app and reinstall it on the same device, do I need to re-register the device?
No, you do not need to re-register if you reinstall the app on the same device. Simply log in using your existing credentials.
13. I want to reinstall the app on a new device. What should I do?
To use the app on a new device, download it from the App Store, Google Play Store, or App Gallery and register using your existing credentials.
14. If I delete the app and reinstall it on the same device, can I continue to use it normally?
Yes, after reinstalling the app on the same device, you can log in and use it normally without any issues.
15. Can I use the new Canadia Bank App while abroad?
You can use the new Canadia Bank App anywhere and anytime on an Internet-connected device.
Simplify your everyday finances with the Canadia Bank App.
Download Canadia Bank App
Canadia Bank Plc.
No. 315, Ang Doung St. Corner Monivong Blvd,
Phnom Penh,
Cambodia
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Patent TIN: L001-100046959
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