POSITION DESCRIPTION
The Manager, Digital Product Strategy, is responsible for driving product development, performance optimization, and strategic initiatives across the bank's digital platforms, with a primary focus on card products. In addition to leading card portfolio growth, this role actively contributes to the evolution of mobile banking, internet banking, payment gateway services, and partner-integrated solutions. The role requires strong product planning capabilities, growth-driven thinking, and collaboration across multiple teams to strengthen the bank's overall digital ecosystem for both retail and merchant customers.
DUTY & RESPONSIBILITY
- Lead the strategic planning, development, and lifecycle management of card products (credit, debit, prepaid), ensuring competitiveness, innovation, and customer relevance.
- Support the enhancement of other digital products, including mobile banking, internet banking, and payment gateways, ensuring integrated service offerings across digital channels.
- Contribute to digital growth strategies by identifying new product opportunities, enhancing user experiences, and supporting go-to-market initiatives across key digital platforms.
- Analyze product performance data, user behaviors, and transaction trends to develop insights and propose improvements across card and digital channels.
- Collaborate with internal teams (technology, marketing, operations, risk, and compliance) to deliver product initiatives in line with digital growth objectives.
- Work with external partners (Visa, Mastercard, fintech providers, and merchants) to expand value propositions, integrate new services, and drive card and digital platform usage.
- Monitor and report on product KPIs, including customer adoption, transaction volumes, engagement metrics, and revenue contribution across assigned products.
- Ensure that all digital product initiatives comply with regulatory standards, risk policies, and best practice frameworks.
- Provide support in planning and executing digital innovation projects, including new feature launches and strategic partner integrations.
- Perform other duties as assigned by the Head of Digital Products and Strategy.
QUALIFICATION
- Bachelor's degree in Business, Finance, Technology, or a related field.
- Minimum 3 years of experience in product management roles within banking, fintech, or digital platforms.
- Strong knowledge of card products, mobile and internet banking platforms, payment gateways, and digital financial ecosystems.
- Strategic thinker with proven ability to manage product growth initiatives and cross-product integrations.
- Strong analytical skills and data-driven decision-making capabilities.
- Effective communicator with experience in managing multi-stakeholder projects.
- Proficiency in Microsoft Office, digital product management tools, and data analysis platforms.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
