POSITION DESCRIPTION
The LOS Admin Officer is responsible for the day-to-day operation, administration, and support of the Loan Origination System (LOS) and its relevant solutions.
DUTY & RESPONSIBILITY
- Administer and support daily LOS operations.
- Serve as coordinators between end users, the IT function, and the system vendor for LOS-related matters.
- Collect, analyze, and document business requirements for system enhancements and change requests.
- Coordinate with the IT function and system vendors to troubleshoot, track, and resolve production issues and system errors.
- Monitor system performance and operational issues to ensure system availability and reliability.
- Manage user access administration, including user creation, role assignment, modification, and deactivation.
- Organize and manage system training sessions, user guides, and training materials.
- Support system testing (UAT) for new enhancements, patches, and upgrades, if any.
- Perform other duties as assigned by management.
QUALIFICATION
- Bachelor's degree in Business, Finance and Banking, Information Systems (IT), Computer Science, Management Information System, or other relevant fields.
- At least 2 years of experience in banking operations, credit operations, or financial system administration.
- Practical experience working with IT teams, vendors, and system development projects is a strong advantage.
- Strong understanding of loan processing workflows and system controls.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to interact effectively with business users, the IT team, and vendors.
