POSITION DESCRIPTION
Branch Manager is responsible for the administration and efficient daily operation of a full-service branch office, including operations, customer service, security, and safety, in accordance with the bank's objectives, with the main focus on operations.
DUTY & RESPONSIBILITY
- Overall management and development of the branch.
- Formulate marketing strategies and identify business opportunities.
- Understand the local economics of his or her branch and what he or she can do to improve the branch's profit.
- Keep a close eye on his or her local competitors. Identify new market needs and profitable product and service opportunities, keeping Canadia Bank ahead of the competition.
- With his or her team, contact new and high-value customers regularly to make sure they are happy with the bank's service, re-evaluate their needs, and offer new products to meet these needs.
- Manage and plan the cash needs of the branch. He or she is responsible for safeguarding the cash in the strong room.
- Ensure branch compliance with the bank's rules and regulations, policies and procedures, guidelines, and instructions.
- Provides leadership, training, and supervision; delegates day-to-day operations to the operations staff or other officers of the branch.
- Continuously update and inform staff about new laws and policies launched, internal announcements from the head office, and other information in relation to the bank's products or activities.
- Chair the branch weekly meeting to discuss difficulties and problems met in the previous week, come up with appropriate solutions for improvement during the weekly meeting, and deliver the minutes of the meeting to branch management and HR departments no later than 3 working days for reference purposes.
- Accountable for branch annual budget planning. Prepare a quarterly budget plan after the annual plan is approved, starting in January each year. Achieves individual and branch budgets through new customers, referrals, and retention of account relationships by keeping branch management and HR departments . informed.
- Responsible for attaining established branches's goals, an annual business plan, and proactively developing marketing strategies to improve branch performance as well as gain more market share.
- Participates in community affairs to increase the bank's visibility and enhance new and existing business opportunities.
- Personnel Management: effectively supervise and develop human resources at the branch according to the bank's HR policies and procedures. Keep in touch and cooperate with the HR department to update information and make changes as and when necessary.
- Evaluate the abilities, capabilities, and knowledge of each staff member to ensure that they are placed in the right job.
- Effectively coaches and trains colleagues to develop their skills and capabilities.
- Consolidates the capabilities of colleagues by providing them on-the-job training and coaching in the branch or requesting the Training and Development Department . at the head office conduct the training in whichever areas are lacking.
- Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance, and staff motivation. Encourages staff to upgrade their foreign languages, especially English and Chinese.
- Effectively cooperates and communicates with related departments of the bank to facilitate work effectively and timely.
- He or she is responsible for the overall image of his or her branch to ensure that the bank's identity and good reputation are well maintained by the public.
- Handle cases of complex customer complaints that might affect the bank's reputation and report them to his or her direct supervisors and top management.
QUALIFICATION
- Bachelor or Master Degree in Banking and Finance, Business Administration, or a relevant degree.
- At least 3 years of experience in a related field.
- Must be fluent in English.
- Good presentation and negotiation skills.
- Strong customer service and result-oriented personality.
- Good problem-solving skills.
- Open-minded to new ideas and concepts.
- Be able to use Microsoft Office.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
