POSITION DESCRIPTION
Officer, Command Center plays a vital role in supporting to ensure the smooth operation and swift resolution of IT-related incidents within the organization. Officer, Command Center will be responsible for monitoring IT systems, identifying and diagnosing issues, and taking necessary actions to restore functionality or escalate problems to the appropriate team. This role requires a strong understanding of IT infrastructure, excellent troubleshooting skills, and the ability to work effectively under pressure.
DUTY & RESPONSIBILITY
- Support in escalating critical incidents to appropriate technical teams for advanced troubleshooting and resolution.
- Initiate pre-defined actions according to established procedures for resolving common issues.
- Support in escalating complex incidents to the appropriate technical teams.
- Assist with incident resolution by providing technical expertise and support.
- Maintain detailed records of all incidents and resolutions.
- Participate in continuous improvement initiatives for the IT Command Center.
- Document incidents, track progress, and communicate updates to stakeholders.
- Monitor IT systems for performance issues, outages, and security threats.
- Assist in analyzing alerts and diagnosing problems using various tools and techniques.
- Foster a culture of collaboration and continuous improvement within the IT team.
- Supporting and providing required info for any audit and compliance activities.
- Comply with all applicable regulations, rules, codes, guidelines, and standards set by regulators and the bank, and carry out duties with high integrity.
- Adhere to all established risk control guidelines, procedures, and measures to identify, assess, report, mitigate, and monitor the risks involved in the day-to-day work.
QUALIFICATION
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 1 year of experience in a technical support role or related field.
- Understanding of IT infrastructure, including networks, operating systems, and applications.
- Excellent problem-solving skills.
- Ability to work effectively under pressure and in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Proficient in using IT documentation and ticketing systems.
- Ability to learn new technologies and adapt to changing situations.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
