POSITION DESCRIPTION
Primarily responsible for acquiring, servicing, and managing customer relationships, one-on-one engagement, identifying customer needs, and providing them with the appropriate bank products, services, and solutions. This job holder is responsible for leading the high net-worth segmentation. He/she ensures the business is growing in line with bank business needs and achieves the highest target possible.
DUTY & RESPONSIBILITY
- Warmly welcome customers by providing excellent service and consistent advice to customers following GSTP guidelines and protocol, either face-to-face, by phone, or by any social media connectivity.
- Onboard new potential customers or expansion of converting existing customers and convince them to have transactions flow within the Canadia Bank account.
- Identify potential customers and proactively determine customers's needs to recommend appropriate products and services to customers and actively cross-sell/upsell the bank's and bank partner companies' products and services to customers.
- Be a banking service consultant; proactively identify demand and address areas of customer concern or dissatisfaction, following up and resolving any customer's complaints.
- Derive great productivity and deliver fast, efficient, and satisfied services to our premier services lounge's customers.
- Operating banking operations both system and documents, including cash and non-cash transactions, is accurately executed by strictly complying with bank policy, procedure, guidelines, and instructions with all eligible bank products and services.
- Work as a team to consistently deliver quality service to customers to achieve total customer satisfaction and/or excellent customer experiences.
- Build and maintain strong relationships with customers by strictly complying with instructions relating to security and confidentiality.
- Identify opportunities for new sign-ups, referrals, upsells, or cross-sells of banking products and services.
- Keep up-to-date with the bank guidelines, products/services, and current promotions.
- Contribute to the achievement of the bank's objectives and goals.
- May perform duty as assigned by manager.
QUALIFICATION
- Bachelor's degree in Finance & Banking, Marketing, or Business Management.
- Minimum 3 years of experience in the banking sector in sales and customer service roles.
- Able to converse in English and/or Chinese is a plus.
- Good presentation and negotiation skills.
- Strong customer service and result-oriented personality.
- Good problem-solving skills.
- Active listening, providing reasonable feedback, and being highly responsible and willing to learn.
- Able to use MS Word and Excel.
How to apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through hr@canadiabank.com.kh
