Canadia Bank, one of Cambodia’s most-established and leading commercial banks, has once again reinforced its leadership in the financial sector by being named Cambodia’s Best Retail Bank at The Asian Banker’s Global Excellence in Retail Finance Awards 2025, held in Hanoi, Vietnam. This marks the fifth time the Bank has received the honor, underscoring its consistent commitment to innovation, customer focus, and operational excellence.
The Global Excellence in Retail Financial Services Awards, organized annually by The Asian Banker, is one of the most prestigious accolades in the banking industry. Canadia Bank previously secured the title in 2020, 2021, 2023, and 2024. The Bank’s broader track record of excellence includes recognition as The Strongest Bank by Balance Sheet in 2019 and Best Managed Bank in 2022.
This latest award reflects Canadia Bank’s sustained efforts to deliver innovative retail banking solutions and expand access to financial services across Cambodia. The Bank continues to enhance its offerings through digital transformation, inclusive lending and deposit products, forging strategic partnerships, and various customer engagement programs on financial literacy and protection.
Driving Innovation and Excellence
In response toevolving customer needs, Canadia Bank has rolled out several key initiatives.These include enhancing the features of Canadia Bank App by introducing virtualcards for secure online payments and expanding cross-border paymentcapabilities with Thailand and Vietnam.
The Bank hasalso expanded its consumer lending services to new demographics by offering aflexible personal loan package, including tailored loans for migrant workers.Enhanced credit scoring and risk assessment frameworks have further improvedapproval rates for eligible borrowers. In partnership with the Royal Governmentof Cambodia, Canadia Bank supports the disbursement of social security paymentsto NSSF members through fee-free KHR accounts—promoting financial inclusion andencouraging the use of the Khmer Riel for daily transactions.
Championing Financial Inclusion and Literacy
Aligned with the National Bank ofCambodia’s strategy for greater financial inclusion, Canadia Bank continues toinvest in financial literacy through nationwide workshops and outreachprograms. These initiatives aim to empower students, parents, and localcommunities to make informed financial decisions.
The Bank has expanded its physical anddigital footprint to better serve customers across Cambodia. New PremierService centers have been launched to provide bespoke solutions to meet thecustomers’ unique banking needs, and an extended partnership with TrueMoneyCambodia enables greater accessibility to deposits, withdrawals, and loanrepayments through more than 10,000 agents nationwide. Looking ahead, CanadiaBank will also open a new branch and money exchange counters at the TechoInternational Airport in 2025, improving service access for both local andinternational travelers.
Mr. Raymond Sia, CEOand Executive Board Director of CanadiaBank, expressed his gratitude for the recognition, stating:
"At Canadia Bank, our customers’ trust, satisfaction, and securityare at the heart of everything we do. With this, we continue to strengthen ourthree core business segments: Corporate, SME, and Consumer Banking. Each playsa critical role in our strategy, and our approach has been to drive growththrough continuous innovation, digital investment, prudent lending, andworkforce development. This recognition affirms our dedication to continuedelivering best-in-class retail and digital banking solutions that meet thefinancial needs of our customers. I am deeply grateful to our passionate andtalented team for their significant contributions to our success."
In compliment to this achievement, Ms. Chheang Sophea, Head of ConsumerBanking Division, also shared:
“Product innovation is a cornerstone of our retail strategy. We arecommitted to designing inclusive deposit and lending solutions, while continuouslyimproving our digital payment offerings to meet the diverse needs ofindividuals, merchants, and Government institutions. This award reflects ourongoing pursuit to deliver transformative banking experiences that uplift thecommunities we serve.
I would like to express my sincere gratitude to our Chairman, Lok NeakOknha Dr. Pung Kheav Se, and our CEO, Mr. Raymond Sia, for their leadership andunwavering support. I also thank The Asian Banker for this recognition, andabove all, our customers, partners, and team members—your trust and hard workhave made this achievement possible.”
